Do You Charge Me a Fee?

That is a standard question that travel agents get asked by prospective clients.  I am finding that the majority of today’s travelers do not understand how travel agents get compensated.  So I wanted to write and answer the question, “how doe a travel agent get paid?”

In 99% of the cases where I am working with a client on a particular trip, my services are free to the client (I will explain the 1% in a moment).  The travel “system” as I will call it, has a travel agent’s compensation built in and is invisible to the client.  For example, major hotel chains, cruise lines and even resort destinations such as Disneyland and Walt Disney World offer commission to travel agents as a way of saying “thank you” for bringing clients their way.  The price the consumer pays would be the same whether they used a travel agent or not.  Naturally there are benefits for using a travel agent, but that has already been addressed in previous posts.

So please understand that our compensation is being paid by the suppliers to us (the travel agents) there are no additional fees being tacked on to the consumer’s cost.  

But here is where the exception comes in, the 1% that I mentioned; airlines quit paying commissions to travel agents several years back due to their own economic issues.  So if a client is only interested in booking airfare through a travel agent, the travel agent has to charge a service fee in order to make any income.  Those service fees are discussed ahead of time so there are no surprises.  I personally charge a small fee unless the client has booked other commissionable items such as a hotel, rental car, cruise etc, in which case I waive my fee.

But please understand this one last point.  Almost every professional travel agent out there works off of commission only.  We do not get paid salaries.  So if you go to a travel agent for help with learning about a destination or a cruise and so on, and then choose to take that information and book it yourself, that professional just worked for nothing.  Travel agents have bills to pay and families to feed just like every other working person so please consider that before taking their professional advice and info and then rushing out to book something on your own because you think you can get a better deal.

I hope this answers the question.  Please feel free to ask other questions or offer a comment or opinion.

Dear TSA...

Dear TSA in the Kansas City International Airport,

Your job is to simply inspect bags.

Your job is not to scowl at every passenger that gets within your presence.

Your job is to make sure everyone gets through the detectors that determine if you have anything metal on you

Your job is not to yell at someone who may be new to the process

Your job is to have the procedures clearly defined on signage before someone steps up to the baggage inspection conveyor

Your job is not to treat someone like they are an idiot or criminal because things were not adequately explained beforehand

Your job is simply one of inspection

Your job does not make you someone of supreme authority

So here is my simple advice...just stick to doing an effective job and be human about it and try less to be a posterior orifice to everyone you meet

Sincerely,

Someone who simply wants to get from point A to point B without much hassle

If I Ran an Airline...

If you are a fairly frequent traveler, one of the things that probably frustrates you the most is flying.  Most airlines have done a successful job of making it a huge hassle from start to finish.  Now granted some of the aggravation has nothing to do with the airlines and more with the security process we all most go through now.  But you would think that at least one airline would grab a clue and see that airline passengers are becoming increasingly hacked off well before they ever step through the door of an airport.

From the time you click on an airline’s website, you immediately feel tension because nothing is simple anymore.  Do you want to pay for “coach-flexible?”  Or how about the “super-triple-saver-web-only” fare?  If you have a bank account in the Caymans with a few million in it, you may even want to buy the “business class-flexible-early fare.”  That is just the beginning.  Now that you have selected the time you want with the fare that is going to require a new mortgage on the home, it is now the time to decide if you want to actually select your own seat.  Most likely there will be a charge for that so don’t tally up the final cost quite yet.  Or how about wifi or luggage?  Do you plan on actually changing clothes on your trip?  That’s gonna cost ya.  Ugh!  I am getting frustrated just typing this.

To top it all off, we still have to listen to airlines whine when their quarterly reports come out showing that they are still losing money.  So here it is, here is what I would do, if I ran an airline.

First...I would do away with different fares across all flights and all times.  Each valued guest would pay only one fare of $250 for a roundtrip ticket.  How many times have you boarded a plane and sat down and wondered what the person next to you paid for the same exact flight in the same exact row of seats etc?  If you are like me, you are afraid to ask.  You don’t want to know that you maybe paid double of what that person paid.  So away with varying fares. Away I say!  One fare only.  And if you want to sit in first class (I would do away with business class), you all pay one fare of $500 for a roundtrip flight.  No more upgrades.  No more using mileage to get bumped up.  Just pay the fare and the seat is yours.

Second, you would only be able to book a flight via the internet. You could still go through a travel agent or tour company, but they too would have to book via the internet.  That would significantly reduce the number of employees needed and would allow me to properly staff and train the customer service department which would still be accessible by phone. My customer service staff would be the best of the best to handle any form of issues that might come up during travel and they would be able to handle existing reservations etc.

Third and finally, No more nickel and dime’ing the passengers.  There would be no charge for 2 checked bags per person.  Each flight would offer free wifi.  Each flight would offer complimentary snacks and non-alcoholic beverages.  Each flight would also offer fresh baked cookies and satellite radio for free.  

Think about that now...each flight, no matter of where it flies and at what time, would all be the same flat fare of $250.  That would fill up the flights with the most desirable times and connections quicker.  If someone knew what they were going to pay, they would want to book further ahead of time to ensure they get the best times etc.  No more last minute sales to fill seats.  

So the question is, would you fly with my airline if it was structured that way?  Would you be willing to pay the $250 knowing that you were going to get great service and no more “extra fee” surprises?  Would you be more willing to buy in advance when planning a vacation?  Would the extra $250 be worth it to upgrade to first class?

Now I just need to come up with a catchy name...

Making Lasting Memories

Disney’s latest theme at their parks is “Let the Memories Begin.”  That is what vacations are all about isn’t it?  Making precious and lasting memories with the ones you love?  Well...that is exactly what we did during my family’s Walt Disney World vacation this past September.  In fact, there were so many memories, I am not even sure where to begin.  

I guess I could begin with the memory of us climbing through the storm clouds as we left the Branson airport and having my arteries shocked into overdrive due to a direct hit by a lightning bolt.  Thank goodness I took along some extra personal items in my carry-on bag.  What a memory!  

Or maybe I should reflect on the memory of my wife trying to step into a van we had rented on Disney property and hearing her blurt “OUCH” as she sprained her ankle.  I certainly have the memory of her searing my brain with her eyes as she declared it was my fault that she was distracted while trying to enter the vehicle.  

Better yet, one of the greatest memories was when my dear sweet mother was given a full-body massage by several of the TSA therapists at Orlando’s International Airport.   One man who witnessed the event declared, “wow, she is a pistol packing mama!” Come on people...does she really look that threatening?

But probably the most lasting, unforgettable memories took place on day 2 of our trip.  I had already received the wrath of Kahn for my involvement in the ankle sprain incident and was further encouraged to improve later that day when I was slow at going to get ice for dear wife in order to apply to the injured area.  The lesson was so learned that I was ready to jump at the next opportunity to be at my wife’s beck and call and do what I can to make her trip more enjoyable.  I was punchy at the same time, fearful I may have a relapse and fall short in the area of superior customer service.  I was so punchy that the next morning’s most memorable event was inevitable.  My wife had graciously offered to go get her own ice while I hurried into the shower.  We were very eager to get this day (day 2) off to a better start and get to one of the parks.  Remember the lightning and the ankle sprain?  That was all on the first day and a half of our trip.  So as she left to get the ice, I jumped in the shower.  A few minutes passed and I thought I had heard a banging on our resort room door.  Blood pressure rose and so did my level of fear because I was picturing my wife standing outside our room in her PJ’s, standing on a sprained ankle and not having her room key with a similar look on her face that she had the day before.  I was not going to let her down this time so I lunged out of the shower, leaped out into our room and there she was; she was sitting quietly on the bed with her ankle propped up, ice pack applied, looking at me in pure wonderment.  And there I stood, sopping wet, butt-naked with my heart racing and eyes wide open only to hear her ask...”what on earth is wrong with you?”  That was then followed by uncontrollable laughter.  Now that is a great memory!

There they are...the most memorable moments from our big family Disney grand gathering.

What are some of your great memories from some of your past vacations?

(Seriously...we did have some other great memories not associated with pain or fear of death etc, but these just stick out for some reason)

Airline Tickets: When Should I Buy?

This is a very common and frequently asked question and one with a variety of answers.  As airline costs have risen, more and more travelers are trying to find ways of lessening their impact on their travel budget.

There used to be a general rule that certain days of the week may offer cheaper fares, but that is not really the case at the present time.  A quick glance at some different airlines and travel scenarios will show you that the cost to fly out on a Saturday and return on a Sunday with a 5-6 month advance purchase will most likely cost you the same as if you were to fly out on a Tuesday and return on a Monday.

So how does someone find the cheapest airfare possible if the days of travel don’t really make a difference?  Well, how flexible are you with your travel plans?  Is it possible for you to leave very early in the morning or fly on what they used to call a “red-eye flight?”  Are you willing to make multiple connections between your home airport and your final destination?  Both the time and number of connections effect the price a traveler will pay. For example...a flight with Delta airlines that departs at 6:00am may cost you over $100 less than a flight that leaves at 9:30am. 

Are your plans solid?  Are you comfortable with buying your airline tickets 6 months or more in advance? I have purchased airfare at the 6 month mark of my trips and have saved as much as $50 per person for the same flights that I have gone back and looked at 3 months later. 

So you see that your answer to those questions will determine the price you pay and the possible amount that you may save.  There is no hard and fast rule.  Some think discount airline sites are the way to go, but again you will find that most airlines guarantee the lowest price if you go direct through them to buy your airfare.  And please know that waiting until the last minute will most likely not save you any money and you run the risk of losing out on the best flight schedules.

And as I just mentioned, here is something to consider that might get you some sense of comfort after you hit the purchase button with any of the major airlines; most of our major domestic airlines offer some form of “price guarantee” (see each airline’s policy for exact details).  The guarantee, in essence, is designed to make travelers feel better about going ahead with their airline purchase at any given time.

The Vacation Countdown

Are you one of those people that, as soon as you have your vacation plans and details all laid out and finalized, you begin the exciting process of counting down the days until you leave? If you are, then you are in the company of so many others that do the very same thing including my wife and I.

The vacation countdown is as much of the whole process as is actually booking flights, hotels etc. In fact, the countdown is really when things get fun around our house. It really becomes an extension of our vacation if you want to look at it that way.

Sometimes vacation plans are booked months before the actual vacation date and the time between booking the trip and actually going on the trip seems to drag on and on. If you find that to be the case, let me share with you some ideas of how to make that time before the trip more enjoyable and make it a part of the whole vacation process.

With my wife and I, it does not matter what type of trip it is; whether it is a cruise, a trip to Mexico, a Walt Disney World vacation, we find ways of counting down the days so that time seems to go by faster. In today’s smart phone world, Apple and Android have several apps available to add to your phone so you can see the days counting down no matter where you are. One of my favorites is an app for Walt Disney World vacations simply called “WDW Countdown” by PLR Concepts. It is an App found in Apple’s app store (not sure if it is available for Android phones as of yet, but I know they offer some as well).

Another way we have fun with the countdown process, especially before our Disney trips is by making a paper chain like we did in school way back in the day (and I mean way back). About 2-3 months out from our trip, we have a “chain making party” where we will sit down to make the chain and maybe throw in a Disney movie to watch as well. Then every day that passes from then until the day of the vacation includes a removing of a link to show that the time is indeed passing and the trip will soon be here.

Another idea is to start having themed dinners on the weekends relating to the type of trip you are about to go on. Maybe you booked a Caribbean cruise. If so, then you could have a “Caribbean-themed” meal and pop in some Reggae music to further set the mood of the tropics and invite some friends over to help celebrate your excitement.

Again, for those who have booked Disney trips, you can schedule a movie weekend where you pick one Disney movie to watch every Friday, Saturday or Sunday before your vacation. You can buy some Disney popcorn bowls and add more Disney magic to the evening.

Try to come up with things that get everyone in the family involved. Memories can actually be made well before the actual vacation if you and your family stop and savor every moment, even the moments leading up to the trip. I hope these ideas help and maybe make you think of some of your own. Or maybe you have some ideas you would like to share. Feel free to comment and share your countdown stories and memories.

Walt Disney World 101...Part 4 (Disney Dining Explained)